Payment policy

At Appa & Tails , we offer secure and reliable payment methods, so you can complete your order easily and with confidence. All payments are processed via secure connections (SSL) in partnership with certified payment providers.

1. Available payment methods

You can pay with us using the following payment options:

Credit cards

• Visa

• MasterCard

• Maestro

Digital wallets

• Apple Pay

• Google Pay

Local payment methods

• iDEAL (Netherlands)

• Bancontact (Belgium)

• Klarna (pay later)

2. Security

All transactions are processed encrypted via a secure payment system.

Appa & Tails does not have access to your full payment information and does not store it.

Payments are processed through our external payment providers, which comply with the applicable security standards (PCI DSS).

3. Payment and order confirmation

Once your payment has been successfully completed, you will automatically receive an order confirmation by email .

If you don't receive a confirmation, please check your spam folder or contact our customer service at info@appaandtails.nl .

Orders will only be processed after payment has been successfully received or confirmed by the chosen payment provider.

4. Pay afterwards with Klarna

With Klarna you can choose to receive your order first and pay later.
Klarna payments are approved and processed entirely through Klarna. Appa & Tails has no influence on the assessment or approval of your application. For questions about outstanding payments or rejections, please contact Klarna directly.

5. Errors or payment problems

If an error occurs during the payment process, or if you are unable to complete the payment, please contact us at info@appaandtails.nl .

We are happy to help you reprocess the payment or offer an alternative payment method.

6. Currency

All prices on our website are stated in euros (EUR) and include VAT, unless otherwise stated.

For international orders, your bank or payment provider may apply additional fees or currency conversions; these are the buyer's responsibility.